The Farmington Community Library is proud to be a welcoming space for everyone. Both FCL
locations serve as public spaces for ideas, collaboration, and services that meet the
community’s needs. The Library actively seeks individuals whose commitment and
contributions will advance our mission to engage our diverse community through resources
and experiences that celebrate ideas, inspire creativity, and enrich lives. We seek applicants
from all backgrounds to ensure we get the best, most creative talent on our team and reflect
the community we serve.
Position: Patron Services Assistant – Patron Services (Part-time, Non-exempt)
Hours: Minimum of 24 hours per week, including days, nights, and
weekends on a flexible basis
Location: FCL Farmington Hills
Responsibilities:
- Provides customer service to patrons and improves their experience through positive
interactions - Processes library card applications, creates and updates accounts, and answers account related questions
- Explains and interprets FCL’s circulation policies to patrons
- Checks in and out materials utilizing automated circulation and materials handling systems
Answers telephone calls, provides basic information, and routes calls and questions to the
appropriate staff members - Monitors and answers Patron Services Department e-mails and chats
- Assists patrons with self-service technology, including the FCLReads mobile app, 24-Hour
Lockers, self-checkout stations, printing, scanning, and faxing - Provides directional and other assistance as appropriate
- Collects damaged/lost material fines, copier, and other revenue accurately in cash register;
reconciles daily bank deposits - Facilitates curbside hold pick up by answering phone calls and chats for car-side delivery
- Often acts as Shift Supervisor to Library Shelvers and Aides, responsible for the workflow of the
Patron Services Department - Other tasks as assigned
Minimum Qualifications:
- High school diploma or equivalent
- One year of customer service experience
- Positive attitude and enthusiastic approach to public service
- Proficient in the use of computers
- Ability to apply critical thinking, good judgement, and flexibility to provide access and
excellent service to the community - Ability to promote and maintain productive and professional relationships with the public and
staff - Ability to follow procedures and resolve minor problems independently
- Ability to follow organizational priorities and set own daily/weekly priorities
- Ability to explain complex instructions/facts to coworkers or patrons and resolve minor
conflicts; asks for help from supervisor for major conflicts - Ability to maintain confidentiality of private information in accordance with the Library Privacy
Act
Preferred Qualifications:
- Previous library employment experience
- Familiarity with daily banking, including preparing deposits and reconciling register reports
- Effective oral and written communication skills
Physical Activity Requirements:
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force
frequently, and/or a negligible amount of force constantly to move objects. Physical demand
requirements are in excess of those for Sedentary Work. Light Work usually requires walking or
standing to a significant degree.
Salary: $16.92 per hour
Benefits: Vacation and sick time, holidays, life insurance, MERS retirement
savings programs, employee assistance program, and more
Application: Application, resume, and cover letter due by Tuesday,
January 21, 2025, at 5:00 PM
Download the full job description
Download the general application form
To: Farmington Community Library
Attn: Crystal Peterson – Executive Assistant
32737 W. Twelve Mile Road
Farmington Hills, Michigan 48334
Electronically to: Crystal.Peterson@farmlib.org